Services

We committed to providing a better quality service. Our after-sale service covers the entire product life-time and the pursuit of customers' satisfaction is our consistent goal.

 

Maintenance Commitment

  • We will determine the failure report and develop a solution within 2 business days. General failures maintenance takes less than 12 hours, critical failures won't take more than 24 hours (except national holidays).
  • During the installation and maintenance, our engineers will be responsible on operation training for manipulators and technical personnel, which including the explanation of the equipment maintenance, sterilization methods, and provide operation manual and related technical details.
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    Training and Further Education
    We united experts from multi-regions to hold various training classes and remote-diagnosis.